INTRODUCTION
- These terms and conditions apply to the online store located at smoothvines.co.za, which is owned and operated by Protea Impex (Pty) Ltd. trading as Smooth Vines.
- By visiting our website, you agree to these terms and conditions. If you do not agree to these terms and conditions, you may not access the website or transact with us.
ORDERS
- Alcoholic products are not for sale to persons under the age of 18 years. Only persons aged 18 years and over, who are legally entitled to do so, are permitted to place orders on our website. By ordering products from us, you declare that you are above the age of 18 years and therefore at the legal age to purchase alcohol within the Republic of South Africa.
- You will be liable for the costs of delivering of products to you. During the check-out process you will have the opportunity to see the delivery fee.
- We take reasonable steps to control the temperature of goods, but once delivered to you, you take over responsibility.
- You must make payment via credit card or EFT (electronic funds transfer) before your order will be placed. We do not accept COD (cash on delivery) orders.
- Products and pricing on our website is only valid while stocks last and is subject to availability. While we check our stock levels, we cannot guarantee that a product will be available.
- We will not be responsible to provide a product at an expired price or where the product concerned is no longer in stock or available. If you order a product on and that product is no longer available after payment, we will notify you and you will be entitled to a refund of any amount already paid for such products.
- The images of the products on our website are for illustrative purposes only. Actual products may differ from the description/depiction on our website.
WARRANTIES AND LIABILITY
- We make no warranties or representations in respect of products sold, unless the Consumer Protection Act (CPA) applies. If the CPA does apply, the warranties are limited to those set out in the CPA and are subject to the CPA’s provisions.
- To the fullest extent permitted by law, we will not be liable for any damages, injury, loss, cost or expense suffered or incurred by consumers as a result of products sold by us.
- To the extent permitted by law, you indemnify and hold us and our officers, employees, agents and contractors harmless against all claims, liability, injury, losses, costs, expenses and penalties arising from or related to the products sold by us or the use of such products.
CLUB MEMBERSHIP
- We have 3 (three) different membership categories. Details of each category are displayed on our website.
- If you join our club, a recurring payment will be charged to your credit card every month on the date when your first payment was billed.
- You can cancel your membership at any time by providing us with 14 (fourteen) days’ written notice of cancellation. Notice must be sent to sales@smoothvines.co.za.
- You may upgrade or downgrade your membership only once in every 12 (twelve) months.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this information from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@smoothvines.co.za.